TOOLSEDU.COM PRIVACY POLICY Last Updated: March 11, 2026 Cognenti LLC ("Company," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://toolsedu.com (the "Site") and use our services (collectively, the "Service"). Please read this Privacy Policy carefully. By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use the Service. 1. ABOUT OUR SERVICE ToolsEdu is an AI-powered educational content creation and gamification platform that enables educators and organizations to create interactive learning materials, including worksheets (multiple choice, crossword, word search, fill the gaps, matching, and scramble), lessons, and courses. Users can organize content, share it with students, track gameplay results, and manage teams through organizations. 2. INFORMATION WE COLLECT We collect information in the following ways: 2.1. Information You Provide to Us When you register for an account, use, or interact with the Service, you may provide us with: - Full name - Email address - Password (stored in encrypted form) - Language preference (English or Spanish) - Organization name and details (if applicable) - Content you create (worksheets, lessons, courses) - Support messages submitted through our contact form 2.2. Information Collected Automatically When you access or use the Service, we automatically collect certain information, including: - Browser type and version - Device type and operating system - IP address - Pages visited, referring and exit URLs - Date and time of access - Usage data such as worksheets created, gameplay history, and feature interactions - Marketing attribution data including UTM parameters (source, medium, campaign, term, content) and referral identifiers 2.3. Information from Third-Party Authentication If you choose to log in using a third-party provider (Google or Microsoft), we receive your name and email address from that provider in accordance with their privacy policies and your authorization. 2.4. Payment Information When you subscribe to a paid plan, your payment is processed by Stripe, Inc. ("Stripe"). We do not directly collect, store, or process your credit card number or financial account information. Stripe's use of your payment data is governed by Stripe's Privacy Policy (https://stripe.com/privacy). We may receive limited information from Stripe, such as your subscription status, billing period, and the last four digits of your payment method. 3. COOKIES AND LOCAL STORAGE We use cookies and browser storage technologies to operate and improve the Service: 3.1. Essential Storage - Authentication tokens (access and refresh tokens) stored in your browser's local storage to keep you logged in - Session data to maintain your current user state - Language and display preferences 3.2. Analytics Cookies - Google Analytics (provided by Google LLC) to analyze Site usage and performance - Facebook Pixel (provided by Meta Platforms, Inc.) to measure the effectiveness of our advertising 3.3. Functional Storage - Content creation preferences (worksheet type, creation mode) - Marketing attribution data (UTM parameters, referral identifiers) You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service. 4. HOW WE USE YOUR INFORMATION We use the information we collect to: - Create and manage your account - Provide, maintain, and improve the Service - Process subscriptions and manage billing - Enforce usage limits based on your subscription plan - Track and display gameplay results and leaderboards - Communicate with you, including responding to support inquiries - Send administrative emails (account verification, password resets, service updates) - Send promotional communications (you may opt out at any time) - Analyze usage trends to improve the Service - Measure advertising effectiveness - Detect, prevent, and address fraud, abuse, or technical issues - Comply with legal obligations 5. HOW WE SHARE YOUR INFORMATION We do not sell your Personal Information. We may share your information in the following circumstances: 5.1. Service Providers We share information with third-party vendors who perform services on our behalf, including: - Stripe, Inc. — payment processing - Google LLC — analytics (Google Analytics) and authentication (Google OAuth) - Meta Platforms, Inc. — advertising analytics (Facebook Pixel) - Microsoft Corporation — authentication (Microsoft/Azure AD) - Chatwoot — customer support chat These providers access your information only as necessary to perform their functions and are obligated to protect it. 5.2. Organizations If you are a member of an organization on ToolsEdu, your name, email, role, and usage information may be visible to administrators and managers within your organization. 5.3. Legal Requirements We may disclose your information if required to do so by law or in response to valid legal process, including subpoenas, court orders, or government requests. We may also disclose information to enforce our Terms of Use, investigate potential violations, address fraud or security concerns, or protect the rights, property, or safety of our users or the public. 5.4. Business Transfers In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Site of any change in ownership or use of your Personal Information. 6. DATA RETENTION We retain your personal information for as long as your account is active or as needed to provide you the Service. If you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal, accounting, or compliance purposes. 7. DATA SECURITY We implement commercially reasonable technical and organizational measures to protect your information, including encryption, secure socket layer (SSL/TLS) technology, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use the Service at your own risk. 8. YOUR RIGHTS AND CHOICES 8.1. Account Information You may update your name, email address, language preference, and password through the Settings page of the Service. You may delete your account by contacting us at admins@toolsedu.com. 8.2. Marketing Communications You may opt out of promotional emails by following the unsubscribe instructions in those emails or by contacting us at admins@toolsedu.com. You will continue to receive administrative and transactional communications. 8.3. Cookies and Tracking You may manage cookies through your browser settings. You may opt out of Google Analytics by using the Google Analytics Opt-Out Browser Add-on. You may manage your Facebook ad preferences at https://www.facebook.com/adpreferences. 9. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA) If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA): 9.1. Right to Know You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share the information. 9.2. Right to Delete You have the right to request that we delete personal information we have collected from you, subject to certain exceptions. 9.3. Right to Correct You have the right to request that we correct inaccurate personal information we maintain about you. 9.4. Right to Non-Discrimination We will not discriminate against you for exercising any of your CCPA/CPRA rights. 9.5. Categories of Personal Information Collected In the preceding 12 months, we have collected the following categories of personal information: - Identifiers (name, email address, IP address, account ID) - Internet or other electronic network activity information (browsing history, usage data, interactions with the Service) - Commercial information (subscription plan, purchase history) - Inferences drawn from the above (usage patterns, preferences) 9.6. We Do Not Sell or Share Personal Information We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes. 9.7. How to Exercise Your Rights To exercise your California privacy rights, contact us at admins@toolsedu.com. We will verify your identity before processing your request. 10. CHILDREN'S PRIVACY The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly. If you believe we have collected information from a child under 13, please contact us at admins@toolsedu.com. If you are an educator using the Service with students between the ages of 13 and 18, you are responsible for obtaining any required parental or guardian consent and for ensuring your use of the Service complies with applicable laws, including the Children's Online Privacy Protection Act (COPPA) and the Family Educational Rights and Privacy Act (FERPA). 11. THIRD-PARTY LINKS The Service may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit. 12. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time. We will notify you of material changes by sending an email to the address associated with your account or by posting a prominent notice on the Site. Changes become effective 30 days after notification for material changes and immediately for non-material changes. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Privacy Policy. 13. CONTACT US If you have any questions about this Privacy Policy or our data practices, please contact us: Cognenti LLC 30 N Gould St Ste N Sheridan, WY 82801 Email: admins@toolsedu.com